Service innovation refers to unique and enhance methods in delivering, performing, and creating services. These kind of innovations are good for the service industry. Service innovation is about creating enhance value to customers that produces increased profit. Service innovations can increase the profit of an organization in several ways depending on what kind of innovation that they will focus on. Here are some trends that takes place when service innovations is implemented according to (https://ecampusontario.pressbooks.pub) 1.Increased customer expectations When services of company is improved customers will also expect it in other companies rupturing the existing status quo of services. 2.Increased App service users Because of AI many companies added another platform in reaching quickly to there customer via apps which is user friendly and turn users into customers. Apps make it easier for customer to avail of the current services of the company. Simply downloading the app in the phone of the customer is the beginning of the customer and company relationship in the form of service through the app. 3.Data focus Data is now at the center of every company. They understand the data from there customers in order to provide better services. This data can help companies create and find new opportunities and improve customer service. 4.Touchless services Technology have been updating and improving in the last decade up to now. While we still have the traditional search and click method in using the internet technology is moving faster to touchless service where services of companies becomes automatic. There are many various service innovations that we are experiencing today such as the unique services of Netflix, delivery services, online shopping and many more. Customers are at the center of service innovation making the services of companies convenient and easier. If you are planning to innovate your business services it is best to study and research it first on what innovations are available for the nature of business that you have. This is the first post for this page and I hope that you learned something from it. We will be posting more topics on innovations this month. stay tuned. photo is not mine, credit to the owners. ©2020 JAR RAMOS ALL RIGHTS RESERVED
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